|Business Hours & Location||9991 N. Lyle Loop, Suite B, Hayden, ID 83835
HOURS (Pacific Time)::
ORDERS: Monday-Friday: 9AM-4PM (Pacific Time)
TECH SUPPORT: Mon-Fri 9AM-6PM
EMAIL SUPPORT: Mon-Fri 9AM-9PM, Weekend emails checked periodically.
PHONE HOURS: We are a high volume shop and often quite busy on the phones running 2-3 lines most of the time. We'd rather have voice mail pick up than take away from personal attention that our customers need from us. We WILL CALL YOU BACK if you leave a message. And we answer most emails within 2-3 hours.
Our shop line is 877-234-5150.
Here are dates we are closed on weekdays as well:
|Ordering||Phone orders please call: (877) 234-5150 or fax to: (760) 281-5853. For online orders, you will note that the checkout part of our store uses banking-standard 128-bit SSL encryption to protect your credit card data during transfer.
We accept MasterCard, American Express, Discover and Visa, and PayPal Online.
We accept international orders, and we'll ship to most countries, with the obvious exception of Indonesia/Malaysia/Singapore/Philippines and Nigeria, where in 5 years almost every order has been attempted fraud.
INTERNATIONAL ORDERS MAY ONLY BE PAID USING VERIFIED PAYPAL.
US Postal Service Global Priority takes about 8-14 days to most locations. We do not provide tracking data on USPS packages, but we DO insure them and keep an internal tracking if the package fails to arrive.
|Backorders||You will be notified as soon as possible (usually within a few hours) after placing your order whether any parts you have ordered are backordered. If we are incorrect and an item that we believed to be in stock is backordered we will notify you immediately and give you the opportunity to cancel that item with no penalty.
|Service||If you EVER have a problem or concern about an order, we want to hear about it YESTERDAY. There is no excuse for poor service, not from us, not from anybody.
The bottom line is that the axioms of service, quality, price, and performance don't change just because you order via the internet. You get what you pay for in life.
|Shipping||APO/FPO and POST OFFICE BOX DELIVERIES: Normal APO/FPO deliveries will be via traditional USPS nationwide or international shipping. APO/FPO orders range from $15-up for shipping, even for small items. That's just what they charge us...sorry.
Most orders received by 12:00PM are shipped the same day. UPS lead times vary from 1-2 business day in the Pacific Northwest to 6-7 business days to NY or FL. If you need something faster use USPS Priority which is 2-3 days to most areas. So if you live in the eastern half of the country, we use USPS Priority.
DOMESTIC USA GROUND SHIPPING IS FREE FOR ORDERS $150 AND UP, but for expedited shipping we link to actual UPS and USPS rate tables.
Sample UPS Expedited shipping rates (residential):
|In SOME cases (like with most riding apparel), once placed the order cannot be stopped. So it is in your best interest to follow the sizing charts and place the correct order. Any cancellation or changes (including size modifications) after we have placed an order with our suppliers is subject to the return/exchange policy.
|We are happy to accomodate exchanges if you contact within 7 days of receiving the order. Returns are only accepted with prior authorization from our staff. Defective products (beyond the ones we import) are not warrantied by us and in most cases warrantied or guaranteed by the manufacturer). We are happy to facilitate return of defective items since we take care of our customer needs. DO NOT wait a few weeks and then wonder why we will not exchange an item.
Return shipments must be sent pre-paid and insured, as we will not accept COD and are not liable for what happens to the package on its way back to us. And we cannot refund shipping charges for returns or exchanges. Returned items must be in new, original, unused, unworn condition and include original tags, packaging, covering, and instructions. If you have already thrown that away, we're sorry, but we won't be able to accept the item for return or exchange.
READ CAREFULLY PLEASE
WE CHARGE NO RESTOCKING FEE. HOWEVER, ITEMS MUST BE RETURNED WITH ALL ORIGINAL PACKAGING IN UNDAMAGED, UNSMELLY, UNSCUFFED, RESALABLE CONDITION.
|Disclaimer/ Legal Notice||Blue Monkey Motorsports, Inc. expressly disclaims all warranties either expressed or implied of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of any manufacturer's warranty. Blue Monkey Motorsports, Inc. retains title to purchased goods until payment for goods have been received and/or verified by Blue Monkey Motorsports, Inc.. As soon as goods leave our custody via a shipping company, title transfers to the purchaser. All goods purchased for export must comply with export regulations of the government of the United States of America. Purchaser is responsible for obtaining and filing all necessary documentation from the Federal Government before shipping to a foreign country. Furthermore, certain manufacturers' may restrict the export of certain products and may render their respective warranties null and void. Cal-Sportbike shall not be held liable for any photographic, typographical, or production error in products or anywhere on this website. All images are simulated and for reference purpose only, actual product may vary. Blue Monkey Motorsports, Inc. shall not be liable for any omissions, claims, or errors for information provided in our "Sizing Charts", "Info Library", or any other area of this website with regard to product pricing, specifications, or availability. Some or all of the information contained in these sections originated from the manufacturer or an authorized agent(s) of the manufacturer and are provided "as is" with no warranty either implied or expressed. We reserve the right to limit quantities on any items offered for sale on this site. Certain promotional or sale items are limited to quantities on hand, and substitutions may not be available. Rain checks may not be issued. Blue Monkey Motorsports, Inc. reserves the right to accept or refuse any order for any reason. Any attempt to commit or engage in fraudulent activity will be reported to the proper authorities. Terms and conditions subject to change without notice.
All trademarks, product names, or logos contained in this site are the property of their respective owners.
Riding motorcycles can be potentially dangerous (duh!). Always wear the appropriate safety gear and IN THE RIGHT SIZE. These products are designed for your safety but are not guaranteed to protect you from all hazards of riding. Use good judgement when riding and do not exceed your own abilities.
All reference to OEM manufacturers' names, symbols, and descriptions, ie. Honda, Suzuki, Yamaha, and Ducati, are used for reference purposes and do not imply that any products listed are the products of these manufacturers.